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Shipments and returns

Your Order and Rights - Updated 30-09-09

 

   Hirzl Grippp Tour Shortfinger Gloves cycling  Hirzl Grippp Tour Shortfinger Gloves cycling

 

Terms and Conditions of Use

 

Product Descriptions

 

Photographs on our Web site are provided to assist you in identifying the pieces you require. We endeavour to ensure that the digital representations are as accurate as possible, but please be aware that some variation may exist between the colour displayed on your monitor and the actual colour of the item in question.

 

Formation of Contract

 

The contract is created upon delivery of the goods. All contracts to supply are made under Scottish, British and European law.

 

The receipt by you of an order confirmation does not constitute acceptance of an order. Prior to our acceptance of an order, we may need to verify relevant information. We reserve the right at any time after receipt of your order to accept or decline your order, or any portion thereof, even after your receipt of an order confirmation, for any reason. We also reserve the right to limit the order quantity on any item and to refuse service to any customer without prior notification.

 

We pride ourselves in the service we provide, however, we are human and it is possible that errors exist in our online database. Quotations given are in good faith but are subject to availability. If we are unable to supply goods for which we have received payment, will inform you of this and provide you with a full and prompt refund, however some Credit Card Companies can take up to 28 days to show on your account.

 

In the event that goods are advertised at an incorrect price, we reserve the right to refuse or cancel orders, regardless of whether you have received an order confirmation email, and whether your payment has been received. In such an event we shall of course provide you with full and prompt refund.

 

Pricing and Payment

 

On our Web site, all prices are in Pounds Sterling. Your credit card company will convert our Pounds Sterling charge into your home currency on your credit card statement. This price may vary slightly from the advertised Euro price due to exchange rate fluctuations. Our exchange rates are updated daily to minimise such variations. Therefore, all prices quoted in currencies other than Pounds Sterling are subject to confirmation.

 

Full payment is required prior to dispatch. We accept the following Credit/Debit Cards: Visa, MasterCard, and Maestro. Alternatively we can accept payment via PayPal or cheques drawn on a U.K. bank. Cheques must be made payable to Pro-Bike UK .

 

For orders paid for by PayPal or by UK cheque, if payment is not received within on calendar month the order will be cancelled.

 

Delivery

 

Orders are usually shipped out next working day and can take between 1-3 working days, however some shipping times may vary i.e.  overseas customers can take between 5-10 working days after we have received payment. All goods will be delivered within the statutory performance within a period of 30 days (from the date of payment). If this is to be later we will notify you. Free delivery is subject to minimum order value therefore a delivery charge may be occurred if this has not been met.

 

It is the customer's responsibility to ensure that their supplied address details are correct at time of purchase, as we cannot be held responsible for incorrect or non-delivery due to customer error and aditional delivery charges may apply.

 

All packages are safely wrapped with appropriate packing materials. In the unlikely event of breakages in shipping, please notify us within 48 hours. We will supply replacements free of charge; however you are responsible for sending the item back to us and the costs. Please note that all goods reported as damaged on arrival “DOA” must be kept in the original packaging as this will be required as evidence of "DOA" at no point should any attempt to disregard or remove any items from the original packaging in part of full as this will avoid any attempts by either parties to make a clam for damage(s).

 

Cancellations

 

You may cancel your order prior to shipment, (Working days exclude weekends and public holidays). Notification of cancellation must be in written form (by letter or email), notification by telephone is not sufficient. (This is in accordance with the Distance Selling Regulations 2000). Notification of cancellation may be sent via email to sales@pro-bike.co.uk. You must have notified us and received a returns number from us; any items returned without a number will not be refunded and sent back .

 

If you choose to cancel your order, the goods must be returned to the Pro-Bike UK Office. Returned goods must be suitably packed to help ensure their safe return - we request that the original packing materials are used for this purpose. Where goods are returned for reasons other than loss, damage, or error on our part, you are liable for the return shipping costs. We ask that the goods are returned within 7 days. If you fail to return the goods, we reserve the right to charge for the cost of collecting the goods, and you are legally obliged to make them freely available for collection.

 

When an order is cancelled according to the procedure described above the full purchase and shipping costs will be refunded to you. This refund will be made promptly and certainly within 30 days, as is required by law. Refund will be made via the same medium as was used for payment (e.g. cheque or credit card).

 

Warranty & Return

 

We will do our best to help you and correct any matters you are not happy with. Please do help us to deal with your returns by the following process.

 

Warranty Policy

 

Pro-Bike UK  guarantees that our products are up to your satisfaction and offers six months warranty for all products it sells from the date of dispatch, on the condition the model is fitted correctly and instructions followed.

 

Pro-bike UK warranty is offered to direct customers only. All customers must obtain an RMA number from Pro-Bike UK prior to any return, replacement, and repair, and they MUST have sent in their warranty card with seven days of receipt of delivery of the product.

 

Satisfaction Guarantee: For any order that is not to your expectation upon receipt, please contact Pro-Bike UK within 3 working days of receipt. We will find a satisfactory resolution based on return, replacement, or credit. However the goods MUST come back in perfect condition, that is not scratched, damaged, dirty or with parts missing, or paperwork missing such as the manuals and the box it was dispatched in, otherwise the goods will be photographed and returned without a refund / credit or exchange.

 

Damaged or missing products: If any package is visibly damaged upon delivery by the courier. Please accept the package and make a note made on the carrier delivery record. Please notify Pro-Bike UK immediately so that a claim can be filed with the courier. Please hold the merchandise and the original packaging for the courier's inspection and investigation. Failure to take the above actions may risk the receipt of proper compensation. Damaged or missing products are subject to insurance up to the customs invoice value.

 

Warranty Limitations: The warranty does not cover rider incompatibility, normal wear, damage due to accidents, physical force, water, fire, power surge, act of God, and other miss-uses, and incorrect fitting, six month warranty is only with goods installed by our appointed fitters which we will have on record. Please also keep your invoice when our appointed installation team, (fitters) fits the model to your car / vehicle.

 

Pro-Bike UK guarantees that the goods supplied to the Customer will be free from defects caused by faulty materials or poor workmanship for a period of six months. Under this warranty Pro-Bike UK will, at its option, either repair or give a replacement of equivalent quality or issue credit note to the Customer for any Goods found to be defective because of faulty maintenance by Pro-Bike UK or poor workmanship provided that:

 

i) the company is notified in writing within 7 days of the Customer first discovering any such defects, and the invoice, damage relating to the fitting of the model in question must be submitted in writing by regular mail with the complaint to: Customer Services Pro-Bike UK,  MUST be dealt with in writing ONLY. And the Invoice from Pro-Bike UK Appointed retailers MUST be included with any Complaints. Any complaints regarding the model we have supplied MUST have the invoice from our appointed fitting / Reatil Outlet, included in the letter, or we cannot deal with your complaint.

 

ii) The Goods have been used in an appropriate manner and/or as prescribed in the operating instructions (if any), and have been fitted by an appointed retailer recommended by Pro-Bike UK. And/or have not been damaged by misuse/water/fire/over-voltages.

 

iii) The defective Goods are returned to Pro-Bike UK at the Customers expense.

 

iv) Examination by Pro-Bike UK Manufacturer of such Goods discloses its satisfaction that such defects exist and have not been caused by misuse, neglect, accident, improper storage installation or handling or by repair or alteration or faulty installation not effected by Pro-Bike UK.

 

v) The Goods not having been modified or repaired otherwise than by Manufacturer or otherwise interfered with and

 

vi) The Customer shall pay to Pro-Bike UK the cost (as certified by Pro-Bike UK) of any examination of such goods as a result of which the Supplier denies liability.

 

Return of Equipment Goods

 

Return of Equipment Goods will not be accepted by Pro-Bike UK until a Return Material Authorisation (RMA) number is obtained and the Goods have been returned to us at the Customers expense. All Goods must be returned in perfect condition, that is in the same condition it was sent out, dirty, broken, damaged or missing parts and paperwork / manuals, the goods shall be returned back to the customer and no refund or exchange will be given Any material including the official boxes or manuals that are not returned in their original condition they were sent out in: this will incur a charge according to Pro-Bike UK and as already noted on top of this fee, our free shipping will be charged of £20.00 per item returned. Therefore, if a customer opens a product, looks at it and decides they do not want it, the free shipping fee will be charged at £20.00 and will be deducted from the refund, on the condition the returned goods are in perfect condition.

 

If any items returned which are found to be damaged by the customer no fee will be refunded, and no postage refunded for returned unwanted items.

 

If the terms and conditions are not met and or broken, e.g., a buyer has fitted the model him or herself or not used our professional recommended fitters, you may return the goods direct to the manufacturers if we approve it is considered to be faulty. Again you need a RMA number before you return it. We at Pro-Bike UK have no liability if you chose to return direct to the manufacturer and postage and shipping is at the buyers / customers costs.

 

Return Policy

 

Return is for defective items only. Customers must obtain an RMA number from Pro-Bike UK prior to returning any merchandise, or the returned items will not be processed. RMA numbers can be requested by communicating with our customer service support team, via email at sales@pro-bike.co.uk with the details of damages or defects. Merchandise returned without an RMA number will not be processed. The RMA numbers are valid from 21 days after issuance. After you get an RMA number, please send the item(s) immediately. Customer is responsible for proper packaging of all returns and costs. All warranties will be void on items that are insufficiently or inaccurately packaged. For your protection, please insure the returned package(s); provide tracking reference and proof of delivery and insured. Items that do not reach us, we cannot refund or attend to. Also a copy of your invoice for fitting from our appointed installation team must be included. If you do not provide the fitting invoice, issued from our appointed Installation Service, we cannot accept returned items.

 

CORRECT RETURNS & INSURANCE.

 

SPECIAL ORDERS for specialy ordered items: All sales are final on these Special Panel products as they are not stocked and ordered for the customer. Only if the product is considered faulty and professional fitting by one of our Retailers we recommend has taken place will we consider a return. Normal Terms and Conditions apply regarding these special panel products as already lists herein.

 

Please note to return the item, it must be insured, it is the senders responsibility to make sure it is insured and reaches us safely. It must be sent recorded delivery or signed for, or have a form of tracking / delivery proof. We keep which option open for the best price when you take it to the post office. Please ask the post office for advice on sending at the best price with insurance. All returned items postage needs to be paid by the sender.

 

Any items returned and refunded will be charged the free shipping which is standard £20.00 fee, only when an item is returned within seven days or receipt.

 

Any items returned and our manufacturers find there the model is in full working order a fee according to our cost will be charged to the customer.

 

Pro-BIKE (UK)

Unit 7a, Judge Court, Berry Hill Ind Est, Droitwich, Worcestershire, WR9 9AB. 

 

Please contact via Email: sales@pro-bike.co.uk


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